FAQs

We ship worldwide! No corner of the world is too far for sustainability. For orders outside India, please head to global.ecoright.com

We use expedited shipping only. We deliver to most metro cities in 1-3 days. Shipping fees can be viewed during the checkout process.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information. You can also log in to your Ecoright account and visit the "My Orders" section to track your package.

If you need to change your shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipping.

Delivery times depend on the shipping option selected during the checkout process and your location. Standard shipping takes 3-7 business days. We deliver to most metro cities in 2-3 business days.

If your order is damaged or lost during shipping, please contact our customer support team as soon as possible. We will work with the carrier to resolve the issue and, if necessary, send a replacement order.

• To minimize our environmental footprint, we currently don't offer returns or exchanges. Thank you for your understanding. However, we do have a warranty policy outlined below for when you receive damaged products. 
• Warranty Eligibility: We kindly inform you that currently only items that were already damaged when received are under warranty and are eligible for a return. We appreciate your understanding in this regard.
• Warranty Window: Should you need to return a product, please do so within 15 days of receiving your order. We regret that requests beyond this period cannot be accommodated.
• Incorrect Items: In the unfortunate event that you receive an incorrect item, we sincerely apologize for the inconvenience. We will gladly replace the item or issue a full refund without any additional charges. Please contact our customer service team within 48 hours of delivery.
• Our policies are a part of our commitment to maintaining a sustainable and equitable business operation. We sincerely appreciate your understanding and support. 
• For any further questions or assistance, do not hesitate to reach out to our customer service team. We are always here to help!

You can reach our customer support team by email at help@ecoright.com or drop whatsapp message on +91-9879263280. Our team is available to assist you with any questions or concerns you may have about your order. The whatsapp and email button are also there on the top of this help window for easy access.

• To minimize our environmental footprint, we currently don't offer returns or exchanges. Thank you for your understanding. However, we do have a warranty policy outlined below for when you receive damaged products. 
• Warranty Eligibility: We kindly inform you that currently only items that were already damaged when received are under warranty and are eligible for a return. We appreciate your understanding in this regard.
• Warranty Window: Should you need to return a product, please do so within 15 days of receiving your order. We regret that requests beyond this period cannot be accommodated.
• Incorrect Items: In the unfortunate event that you receive an incorrect item, we sincerely apologize for the inconvenience. We will gladly replace the item or issue a full refund without any additional charges. Please contact our customer service team within 48 hours of delivery.
• Our policies are a part of our commitment to maintaining a sustainable and equitable business operation. We sincerely appreciate your understanding and support. 
• For any further questions or assistance, do not hesitate to reach out to our customer service team. We are always here to help!

Once we receive your returned item(s), please allow up to 3 business days for your refund to be processed. The refund will be made to the original payment method in prepaid orders.

Please note that products purchased at a special discount or during a clearance sale are not eligible for exchanges. A fixed exchange fee of Rs. 99 will be charged for each item exchanged. Please contact our customer support team for assistance.

If you received a damaged or defective item, please contact our customer support team within 48 hours of the original purchase date. We will either issue a refund or send a replacement product.

If you wish to cancel your order, please contact our customer support team as soon as possible. If your order has not yet been shipped, we will attempt to cancel the order and issue a full refund. However, we cannot guarantee full refunds on order cancellations once an order has been processed for shipping.

Customized or personalized products cannot be returned or exchanged unless they are defective or the wrong item was received. If you have an issue with a customized or personalized item, please contact our customer support team for assistance.

Please drop us an email at business@ecoright.com with your business inquiry or corporate order requirements. We're eager to discuss how we can meet your eco-friendly bag needs.

The minimum quantity for corporate orders is typically 100 pieces, but this can vary depending on the type of bag you're interested in. We suggest contacting us directly on business@ecoright.com for precise information.

Yes, we can provide samples of our products upon request. We want you to be completely satisfied with your choice before placing a large corporate order.

Yes, we're proud to offer international shipping for our corporate clients. Shipping times and costs will vary based on your location and the size of your order.

We do offer volume discounts for large corporate orders. Please contact us directly to discuss the details of your potential order and any available discounts.